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It’s All About Loyalty

It’s All About Loyalty

Since meeting in the early 1980s and building Northwest Airlines’ WorldPerks frequent-flyer program, Mark Lacek and Peter Brennan have started five businesses, with a sixth on the way—nearly all devoted to helping businesses keep their customers coming back.

Miles to Megawatts

Mark Lacek and Peter Brennan have built their expertise in the travel business, but telecommunications companies, banks, oil companies, and retailers also have used loyalty programs to build their customer
Russia’s Entry in the Burger Wars

Russia’s Entry in the Burger Wars

“The year of the burger” last year in the Twin Cities—openings of Burger Jones, Galaxy Drive-In, American Burger Bar, and Smashburger, to cite just a few—continued into 2010 with this
A Fresh Revenue Source

A Fresh Revenue Source

With a new, proprietary product line, Burnsville’s Valley Natural Foods co-op is looking to a bigger market.
Framing a Bike Business

Framing a Bike Business

Northfield-based Rawland Cycles boasts practical, versatile bicycle frames—and a catalog of Norwegian monikers.