Alorica to Add 550 Jobs at Mendota Heights Call Center

Alorica to Add 550 Jobs at Mendota Heights Call Center

The California-based customer care company’s workforce expansion will double its presence in Minnesota, with hiring taking place through the end of the year.

Customer care provider Alorica Inc. is doubling its presence in Minnesota, as the company plans to add 550 new positions at its call center in Mendota Heights. The plan is to bring the full-time workforce from its current count of 350 people to 900 individuals with hiring taking place through the end of the year.

“Alorica is thrilled to be continuing to grow and bring jobs to the community we’ve called home for more than 10 years,” said Kevin Greer, senior site director at Alorica. “We look forward to welcoming more insanely great people into our organization to help shape positive experiences for the clients and customers we serve.”

Based in Irvine, California, Alorica uses data analytics, CX intelligence and other technology to provide costumer management solutions. As a platform for customer interactions and a systems integrator, Alorica serves a variety of brands in the insurance, health care, travel and hospitality industries — including one of the largest retail pharmacy chains in the U.S.

Erica McCarthy, Alorica’s communications manager, said the addition of Alorica's newest client, a global travel company, is what allowed for Alorica to expand its call center workforce.

For the newly available positions in the call center, located at 500 Commerce Dr. in Mendota Heights, the company held a job fair Wednesday, but is also welcoming online applications or office walk-ins. It is inviting candidates of all levels. Available positions include customer service representative, desktop support, and quality assurance supervisor, among others.

“I am thrilled that Alorica is expanding its operations [here],” said Neil Garlock, mayor of Mendota Heights, in a statement. “Mendota Heights has always been a place where businesses could thrive. Our city has a lot to offer existing constituents and those traveling to our city.”

The Mendota Heights job gains come at a time when job numbers across Minnesota are at a record high, with 11,200 jobs added — among various industries — in July and the state unemployment rate at an 18-year low of 3 percent.

For Alorica, the Minnesota additions expand its overall workforce of more than 100,000 employees spread across 150 locations around the globe.