Comcast Adding 150 Call Center Jobs in the Twin Cities

The new openings are in addition to the roughly 600 Twin Cities positions the company has added over the past year and a half.

Comcast Corporation on Tuesday announced plans to add 150 call center jobs in the Twin Cities.
About 100 of the new hires will be based in the Philadelphia-based cable company’s regional headquarters in St. Paul and will specialize in handling customers’ billings questions and complaints. The remaining 50 will be at the company’s Minnetonka call center, which provides product and service advice to customers.
The company said that it will begin hiring for the new positions immediately and will fill them in the coming months. All of the new employees will be full-time workers.
Comcast spokeswoman Mary Beth Schubert told Twin Cities Business on Wednesday that for its new batch of hires, Comcast is seeking applicants who “ideally” have college degrees and “understand technology well.” Schubert said people who have worked in the hospitality industry and are used to meeting a variety of customer needs would be good fit for the new positions.
Schubert didn’t disclose specific compensation details but said that the company offers employees “competitive pay” as well as “generous benefits,” including medical and dental plans, 401(k) contributions, and free and discounted Comcast services.
In the past year and a half, Comcast’s Twin Cities work force has seen both cuts and additions.
Earlier this year, Comcast announced plans to eliminate approximately 65 employees from its regional headquarters in St. Paul. The cuts were part of the company’s efforts to transition its “inbound sales operations” to a call center in Oregon. The company’s inbound sales team is part of its call center staff that fields calls from prospective clients. The company has been transitioning its call centers to specialty call centers, where employees focus on helping customers with specific issues.
Comcast opened its Minnetonka call center in April 2011 with plans to hire for 450 new positions at the facility. Schubert said that the company has filled nearly 400 of those positions and expects to fill those that remain in the coming months. The openings announced Tuesday are in addition to the 450 previously announced positions.
Meanwhile, in the past few months, the company has filled 150 call center positions that are based in St. Paul; plans to add those positions were announced in November 2011.
The St. Paul and Minnetonka call centers serve Comcast customers in Minnesota, Oregon, Washington, Colorado, Utah, California, Texas, Arizona, and New Mexico.
Comcast currently employs roughly 2,000 people in the Twin Cities area.