Verizon Is Top Wireless Carrier In MN, Studies Say
Two recent national reports suggest that Minnesotans remain most satisfied using Verizon Wireless as their carrier.
In its latest “National RootScore Report,” RootMetrics—a Seattle-based organization that analyzes mobile network performance—used network performance test results from July through December to rank the four major U.S. wireless providers (AT&T, T-Mobile, Sprint, and Verizon) in six categories: overall performance, reliability, data, speed, call, and text.
The organization said it conducted nearly 50,000 network performance tests in the Twin Cities, both indoors and outdoors, to measure the four carriers’ download and upload speeds, email and Internet connection reliability, amount of dropped calls, and the speed of text messages received. Overall scores were created using an algorithm that factored in test results for all six categories. Click here to read the report’s full methodology.
According to RootMetrics’ report, Verizon received an overall score of 91.4 (out of 100) in Minnesota. Meanwhile, AT&T received an overall score of 84.5 in Minnesota, T-Mobile received a 66, and Sprint received a 58.4.
Verizon also performed the best, nationally, in all six categories. It ranked highest for overall performance in 45 states; in 46 states for reliability; 34 states for speed; 40 states for data; 47 states for call; and 40 states for text.
The carrier also topped a similar report that RootMetrics released in July.
In a separate report, Verizon earned the highest marks for having the fewest incidences of network problems.
J.D. Power and Associates—a California-based global marketing information services provider—used responses from 25,142 wireless customers in six U.S. geographic regions (Northeast, Mid-Atlantic, Southeast, North Central, Southwest, and West) to measure calling, messaging, and data network performance among the four major carriers. The responses were collected between July and December.
To evaluate each carrier, J.D. Power determined the number of customer problems with dropped, lost, and disconnected calls; audio issues; failed or late voicemails; text failures and late notifications; Internet connection errors; slow downloads; and email connection errors. Those responses were then measured as “problems per 100” network connections, with a lower score reflecting fewer problems and better network performance.
According to the report’s findings, Verizon ranked the highest in all six regions for its wireless network quality performance. The West region, which includes Minnesota, reported the fewest incidences of network problems with Verizon (10 problems per 100; the overall average was 13).
Meanwhile, the West region reported 14 problems per 100 with AT&T, 14 with T-Mobile, and 17 with Sprint.
Click here to read J.D. Power’s full report.