Best Buy Unable to Fill Some Holiday Orders

The retailer has reportedly informed an undisclosed number of customers that, due to overwhelming demand, their orders from BestBuy.com will not be filled in time for Christmas.

It appears that so many customers did their holiday shopping at BestBuy.com that the company is overwhelmed, and some consumers won't receive their products before Christmas.

According to the Star Tribune, some of the orders that will not be processed in time for Christmas were made on Black Friday. It's not clear how many orders have been affected or which products are involved, according to the Minneapolis newspaper. A spokesperson for the Richfield-based retailer declined to comment beyond the following written statement: “Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers' online orders. We are very sorry for the inconvenience this has caused, and we have notified the affected customers.”

The Star Tribune story includes complaints posted on social media outlets by disgruntled customers. “Never shop at Best Buy,” one person wrote on Twitter. “Ordered TV on BlackFriday & they cancelled my order today, not in stock. Said not their problem. No present 4me!”

A man from Sauk Rapids told the Star Tribune that he ordered a $350 Toshiba laptop on the Monday after Thanksgiving and was informed on December 15 that the product is out of stock. The man wrote a letter to Best Buy customer service saying that he prefers to buy from Minnesota-based companies, but he will no longer shop at Best Buy.

One analyst told the Star Tribune that the issue could be a significant setback for Best Buy, which last week reported third-quarter earnings that missed analysts' expectations.

To read the full Star Tribune story, click here.