Eagan Call Center Co. Acquires Tunisian Tech-Support Firm
Stream Global Services—an Eagan-based call center company that provides technical, customer service, and sales support to Fortune 1000 companies—announced Monday that it has acquired N2SP Tunisie, a Tunisia-based company that offers services and multichannel tech support to European customers.
Financial terms of the deal were not disclosed.
Stream said that the acquisition will expand its client base to include European customers and will enhance its existing technical support offerings.
“This acquisition provides Stream with an enhanced presence in the European market and additional expertise in chat and e-mail service offerings,” Stream Chairman and CEO Kathy Marinello said in a statement. “We are excited to welcome the N2SP team to Stream and look forward to delivering greater value to our clients through enhanced chat and e-mail capabilities.”
Stream, which is owned by private equity firms, offers business process outsource (BPO) services. BPO services involve contracting a third-party service provider to handle the operations and responsibilities of a company’s specific business functions. The company serves clients in the technology, software, computing, consumer electronics, media, financial services, travel and hospitality, communications, and wireless industries. It operates approximately 55 service centers in 22 countries and employs more than 39,000. Stream reported $860 million in revenue for 2012—a 1.6 percent increase over the previous year.
Stream said it will retain members of the N2SP leadership team to oversee the continuity of services and aid the employee transition process. N2SP offers hotline maintenance, technical support, and record maintenance for its clients.
In an effort to enhance its sales services, Stream purchased LMB Holdings Limited—a U.K.-based lead generation and call center company—in February for $44 million. The acquisition occurred as the company added 350 call center employees at its Eagan offices.