Delta Adds Jobs in Northern Minnesota

Delta Air Lines plans to expand its work force at its reservation call center in Chisholm, which currently houses about 500 full-time employees.

Atlanta, Georgia-based Delta Air Lines plans to add jobs at it’s reservation call center in the Northern Minnesota town of Chisholm.
According to company spokesman Russell Cason, 50 of the call center’s 500 full-time employees were hired this year, and the company now plans to hire an additional 25 to 50 by the end of 2013.
Delta CEO Richard Anderson visited Chisholm on Thursday with Senator Doug Johnson of Tower and talked about “re-upping another long-term agreement” for more jobs at the center, according to Mesabi Daily News.
“We want to do more investment in the facility . . . expand and continue to grow. We’re in the process of hiring more right now,” Anderson told the Iron Range newspaper. “Yes, there’s a lot of technology coming to bear for us, but the Chisholm center is the top-performing center in the Delta system. It’s been a real success.”
The center opened in 1996, and was owned by Northwest Airlines before its 2008 merger with Delta.
“The customer satisfaction ratings for our Iron Range team rank at the top of all our North American offices,” Cason told Twin Cities Business Monday. “We will be working with the local team to make facility and infrastructure improvements to the office during the coming year.”
Anderson told Mesabi Daily News that even with the growth in Internet airline reservation systems, the future is bright for the Chisholm facility. Anderson said the center is especially important to the company’s SkyMiles frequent-flyer program.