New AOL Service Only Available in Twin Cities

Program offers 24-7 support for “almost any device”

Internet pioneer AOL likes Minneapolis.

On Monday, New York-based AOL, Inc., rolled out “Assist by AOL,” a new service from the company that – for now – is only available in the Twin Cities area. The new service touts “technical support for any number of issues on almost any device out there, no matter who made them, where they were bought, or how old they are.”

U.S.-based tech experts will provide support through the program 24 hours a day, 7 days a week. Customers can either pay a “one-time fix” fee or have a monthly membership. AOL is offering the service online or over the phone. For starters, AOL is offering a free one-month trial of the service.

Why is AOL debuting the program in the Minneapolis-St. Paul area?

“AOL selected Minneapolis and St. Paul for the Assist by AOL launch because the market has a sizeable population of individuals that are highly engaged with mobile and online technologies,” said Bud Rosenthal, CEO, AOL Membership Group, in an email to Twin Cities Business. “We feel the Twin Cities is the perfect place to introduce Assist by AOL so we can help consumers achieve the maximum potential out of their devices.”

If the service does well in the Twin Cities, AOL will roll out the program to other cities.

AOL reported revenue of $2.5 billion and net income of $125.6 million for 2014.

The company already has a presence in the Twin Cities. The company’s annual filing with the U.S. Securities and Exchange Commission identifies Minnesota as among locations with the company’s “largest leased sites.”