How do you build a summer resort from the ground up? The Oxborough family took Sugar Lake Lodge out of bankruptcy and built it up in the early ’90s after it was abandoned for years. It continued their family’s legacy of resort and hospitality work that dates back to the 1880s in Minnesota with Ruttger’s Resort.

Sugar Lake Lodge Co-owner Abby Oxborough sat down for an interview with The Twin Cities Business Show this week. We asked her more hard-hitting questions like where “up north” starts in Minnesota, what it’s like to work inside a family business, how to run a summer resort, and more.

Abby talks about running the Lodge alongside her Dad, who built the resort from the ground up. She shared lessons that can apply to many other family business transitions, including things she’s struggling with every day. In the hospitality business, you can either make or break someone’s day.

Abby shares with us how she views hospitality and the role that empathetic leaders can play in working to create environments that people want to work in and visit.