Just over two years ago, Rachel Crowley stepped into the newly created position of operations coordinator at Tierra Encantada and immediately began improving operations and customer service for the Minneapolis-based Spanish immersion day care and preschool. That success led to a promotion to director of operations. In that role, Crowley oversaw the ramp-up of Tierra’s largest center and created the infrastructure for field operations for the company. Crowley’s ability to build and coach leaders has had a direct impact on reducing turnover by double digits over the past year. This was the key reason she received her second promotion in 12 months to the chief operating officer, where she’s since helped increase revenue year over year by over 50%, expanded to three new states, and opened five new locations.