When the pandemic forced Bloomington-based JNBA Financial Advisors to change how it operates, Kim Brown’s first step was to shift to a work-from-home model for its 26 team members. She and her firm were prepared, having previously invested in cloud software and remote-security technology. She also maintained team connection and engagement by hosting virtual events like yoga and games. Brown also worked to reassure the firm’s clients and inspire her team to connect with those clients more often via phone or video call.
Last year, Brown launched a new podcast, which delivers frequent in-depth information about the ever-changing markets and financial life-planning topics.