Kelli Starkey joined Edina-based Fidelity Bank in 2003 as a commercial credit analyst. In her current position, she manages 15 percent of the bank’s employees and has led the team to improved customer offerings and experiences. Her efforts helped double the division’s volume in 2019, funding $4 billion in mortgage loans.
Starkey’s efforts to implement lean principles and improve operational efficiencies in the mortgage warehouse lending program have reduced the bank’s loan processing time by 75 percent. Thanks to initiatives like these, Fidelity Bank doubled its client base and quadrupled its loan volume in 2020.