Dr. Annie Ideker understands how important relationships are in family medicine, making her the perfect candidate to be Bloomington-based HealthPartners’ senior medical advisor for clinician experience. Her first major task in this new role was to establish the practice’s telemedicine process. Her team identified a secure platform, trained over 2,000 clinicians for 96 hours, and trained additional staff and patients. In less than three and a half months, more than 300,000 video visits were performed, patient experience scores outperformed pre-Covid levels, and in-office visits and appointment cancellation numbers dropped.