Brian Zingler has brought about significant progress in recruitment and talent acquisition at the U.S. Customs and Border Protection hiring center in Bloomington, particularly for Border Patrol agents and Customs and Border Protection officers. In 2024, he spearheaded strategic initiatives that resulted in a 15% increase in annual applicant volume compared to 2023 and a 37% surge since 2021. The time to hire for agents has also decreased by 39%, dropping from 408 days to 251 days. This transformation not only reflects Zingler’s effective leadership but also positively affects staffing levels, with a net gain of nearly 2,000 personnel across various positions in Customs and Border Protection for 2024. Zingler is committed to the applicant experience, shown through his rollout of engagement videos and the introduction of applicant texting for scheduling.