In his first year at The Lift Garage, Yohanis Shitta has strengthened operations, advancing the Minneapolis-based organization’s mission to provide low-cost, high-quality car repair as a pathway out of poverty. Shitta stabilized technician staffing after a period of high turnover, increasing technician productivity by 16%. The number of unique customers served has grown by almost 20%, and completed repair jobs have increased from 5,700 to 7,500. He has partnered with shop leadership, strengthening professional development through coaching and KPI reviews. With his team, Shitta also led the relaunch of a mobile van program, so 250-plus customers could receive vehicle assessments at home.