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Call Centers 2.0

Call Centers 2.0

The “new Avtex” is positioning itself as a provider of unified, multi-channel customer interaction technology.
British Invasion

British Invasion

This season, the runways were stocked with rich textures, luxe leathers, and tweeds distinguished enough for royalty. No matter what your professional arena may be, you can interpret the trend in the way that suits you.

Gov’t Shutdown Ups July Unemployment Rate to 7.2%

Minnesota lost 19,800 jobs last month, prompting the unemployment rate to rise; however, the July jobless rate was calculated during the period when 22,000 state workers were out of work as a result of the government shutdown-so the figure is distorted.

Shareholder Asks Regis to Cut Costs, Sell Some Assets

Starboard Value LP, which owns about a 4.4 percent stake in Regis, asked Regis to dramatically cut operating expenses, sell its non-core businesses, and return focus to its core salon business in North America; Regis said it is "always open to ideas that can create shareholder value."

Canterbury: Trouble Recouping Losses from Shutdown

Canterbury CEO Randy Sampson expects the estimated $3 million loss in revenue attributable to the state government shutdown to have an adverse effect on third-quarter and full-year financial results-and he suspects that added races and other efforts to recoup those losses will only recover "a relatively small portion-less than half."