In a period of radical industry and customer behavioral change, Kjirsten Nystrom is a driving force in shaping the future of U.S. Bank’s branch network. Peers describe Nystrom as a gifted collaborator. Her deep experience in retail distribution and commercial real estate has helped her develop and execute an effective network that combines digital and human experiences. She played a key role in U.S. Bank’s entrance to the Charlotte, North Carolina, market and the successful integration of 290 Union Bank branch locations as part of the historic acquisition. During the acquisition, she developed and executed a program to ease the transition for former Union Bank clients. In May 2020, Nystrom led a team to develop quickly and execute a strategy to help rebuild the three U.S. Bank branches that were damaged during the civil unrest in Minneapolis.