News

Board Member Named New CEO Of HelpSystems

Janet Dryer is retiring after three decades as CEO of the IT company.

HelpSystems, an Eden Prairie-based information technology management company, is hiring a new CEO after the current chief executive announced she is retiring.
 
Janet Dryer is stepping down after 30 years leading the company. She will be replaced by Chris Heim, a member of the company’s board since 2012.
 
Dryer joined the board in 1984, only two years after the company was founded, and oversaw the company as it more than quintupled revenue to $110 million, completed 13 acquisitions and tripled its headcount to over 285 employees. It now has more than 8,700 corporate clients. Earlier this year, HelpSystems has been lauded as a best place to work by for three years in a row by the Star Tribune.
 
Heim joins the company with experience at multiple technology companies, including holding the CEO position at HighJump Software—where he increased revenue more than 10 times to $80 million—Amcom Software and Axium Software.
 
“I am honored to take over this role and excited to continue Janet’s legacy,” he said in a statement.
 
In addition to the new CEO, the board is shaking up management positions. Mark Ties, the current CFO, was named the new COO. Taking his old position is Dan Mayleben.
 
Dryer will remain with the company and serve as chair of the board to help guide the company.
 
“The growth and success of HelpSystems is a direct reflection of the work ethic, passion and drive of every person involved,” Dryer said in a statement. “I am looking forward to my continued involvement in my new position on the board.”
 
Reuters reported in August that the company was exploring a sale that valued it at over $700 million. It was last purchased by a private equity owner back in 2012.